Tag Archive for decisions

Communications, Marketing, Strategy

Marketing in their DNA, new orgs doing well #Atlassian, #Tesla, #Uber & #airbnb

Atlassian

Atlassian Values – easy to grasp and empowering

When I picked up this graphic from the #atlassian IPO docs, I was inspired as to the potential of organisations in the current environment, when, if you work for a large traditional organisation, its likely to be all about policy, procedure, restructure/ re-engineering and a narrow funnel to the perceived best positions in the organisation !

While we could go on about that, everyone is far more interested in today and the future. Atlassian, Tesla, Uber and airbnb are all great examples of what customer understanding and clarity around organisational purpose, brings to all stakeholders.

This is the core purpose of strategic marketing and I doubt that these organisations have paid specific attention to marketing, but instead it has been ingrained across their growing organisational worlds, from the start up, its everywhere ! Other great examples of this philosophy include Richard Bransons’ Virgin businesses and Anita Roddicks’ Bodyshop.

All have a vision, clearly communicated, all look to leverage resources (owned or not) in unique and innovative ways, all have transparency with customers through staff blogs, apps with usable rating / engagement tools, all are doing cool customer engaging service/product upgrades/experiences as part of the deal, and all have a lack of respect for the status quo.

I don’t work for these organisations, but I’m already intrigued and while it wont be for everyone, I’ll bet they get the best people for their mission through the door. This further disadvantages those other organisations who talk a big game but are caught up in unclear priorities and lack of customer focus.

I don’t think this exciting world is out of reach for any organisation, but you have to give up some traditions and look to your customers and understand their needs and what value you could possibly represent for them. You also have to empower your people to contribute to the customer journey in a transparent way. In every organisation I’ve worked in or consulted with, there has been a massive capability for unique problem solving solutions internally but its rarely tapped – unleash the good work your brand has already achieved ! The digital environment is a major facilitator of these opportunities and its very cost effective and scale-able, so there’s no excuse for not to be part of this rewarding way to do business !

Finally as an owner or manager, quoting Atlassian “be the change you seek”.

Marketing, Strategy

Short Courses to move you forward

Marketers making good decisions

Marketers making good decisions

Its a massively fast moving world with stuff changing everyday, what was hot yesterday is now so “2000 and late”. The courses we are offering in 2015 are not about whats hot or whats not and they are not lists of 10 things to do tomorrow or even one word the best describes a concept !

Our courses will give you a set of underpinning skills and confidence to improve your decision making when confronted with new opportunities that inevitably bang on your door or inbox. Our models and core understandings give you a strategic tool box to focus on your targeted customers and stakeholders while keeping a strong focus on what outcomes your organisation needs. Once you are strong on that, you can get to work on the right communications, distribution decisions, value offers and customer journeys.

Yes, do some specialist courses then or out source to experts in these fast moving spaces but keep and eye on what you are doing and why its going to work for you !

Our first Sydney and Melbourne courses are on soon  – check these links for details or for all our courses click here – 2015 courses for smarter marketers 

Book Sydney

Book Melbourne

Marketing, Strategy

Smarter Decisions – marketing skills can help

People talk about marketing from a communication POV but there’s a lot more going on behind the scenes.

smart thinkingMarketing can help making smarter decisions through the conscious alignment of what the organisation needs and an understanding of which stakeholders (customers) can best help deliver on those.

People with a marketing orientation (they can be anywhere in your organisation) are on top of what challenges face the Org and are very aware of who their important stakeholders are and what’s affecting them, today.

The smarter decision comes from being proactive, empowered and understanding what fits and what’s on the fringes. When you demonstrate this in your actions, touch-points inside and outside the organisation, you build trust, gain credibility and are far more efficient. Those fringe offers, opportunities and proposals don’t take up all of your precious time. Yes, as part of your ongoing environmental scanning, you’ll have an eye out for new things, but your knowledge of the Org and your customers/stakeholders will keep you progressive, innovative and value adding.